Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

Function First Design Products
To start a return on a Function First Design original product, contact us at functionfirstdesignllc@gmail.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Partner Products
Some products in our store are fulfilled by trusted vendor partners. For returns or issues with partner-fulfilled items, contact us at functionfirstdesignllc@gmail.com and we'll coordinate the return process on your behalf. Do not ship partner products back without contacting us first as return addresses may differ.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can make it right.

Custom and Personalized Items
Custom products such as personalized labels or special orders cannot be returned unless the item arrives damaged or defective.

Sale Items and Gift Cards
We cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have and once the return is accepted make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, contact us at functionfirstdesignllc@gmail.com.